MTN Group Limited
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MTN's operations impact the environment and society ('inside-out'). In turn, the environment and society affect the Group and our performance ('outside-in'). These impacts may be positive or negative and vary with time. Our approach to 'double materiality' is to disclose the material 'outside-in' impacts in the Integrated Report and the 'inside-out' impacts in the Sustainability Report.
Our materiality determination process, led by Investor Relations, is subject to Executive Committee and Board review. It identifies our key material matters and the collective themes under which they fall. In the course of this comprehensive process, we evaluated more than 150 individual matters potential impacting our business. Given the dynamic environment in which we operate, our top material matters can change.
To identify material matters for inclusion in our annual reporting suite, each year we run an independently facilitated materiality survey. Informed by the survey data, members of our executive and senior management teams participate in a multi-disciplinary workshop to discuss and prioritise our material issues. Through this process, we identify all those matters that have a significant bearing on enterprise value (financial materiality), as well as our most significant impacts on people, society and the environment (impact materiality).
Extensive research to identify a wide range of material topics, considering:
Internal stakeholders assess and score each potential material topic using a multifaceted ranking system that evaluates impacts from internal and external perspectives. Factors considered include:
The resulting data is aggregated to ascertain which topics have the most significant financial and external impact ratings.
At a special workshop, senior representatives of all key departments discuss and agree on the final rankings of material matters.
The final scores are submitted to the GCEO, GCFO, Exco and Board for review.
The outcome of this process guides the content of our integrated, sustainability and financial reporting.
We respond to our material matters by putting in place:
Here we provide a summary of the material matters identified in 2023. We plot each matter on a graph that takes into account both 'impact materiality' and 'financial materiality'.
MTN views all material matters as important both to the company and all its material stakeholders: the numbers do not reflect relative priority.
In the pages that follow, we detail the material matters, unpacking the implications for value, strategic response, outlook and opportunity for each.
We also show links to the UN SDGs, relevant capitals, our strategic priorities and associated risks.
Geopolitical and macroeconomic conditions
MTN operates in a diverse environment focused on pan-Africa and a presence in the Middle East. The markets vary widely in terms of political stability and economic developments, which impact on our business operations and financial performance.
The global geopolitical landscape is distinguished by fraught international relations, including conflicts in Ukraine, Sudan, parts of West Africa, and the Middle East.
The short-term challenges have intensified due to rising macroeconomic volatility on a global and regional level: high rates of inflation, sluggish economic growth, and currency fluctuations. The tightening of monetary policy has dampened economic activity.
Furthermore, our capacity to provide essential communication services to our customers has been hampered in markets plagued by social instability.
Build the largest and
Drive industry-leading
Create shared
Accelerate portfolio
Complex regulatory and tax environment
Network and platform performance
Financial resilience
De-layering of the telecoms business model
Greater focus on ESG
Future-fit skills and culture
Cybersecurity and digital safety
Governance, ethics and risk management
Artificial intelligence (AI)
Accelerate portfolio
